What is CAC payback?
CAC payback measures how long it takes to recover the money spent to acquire a customer. In SaaS, it is usually calculated using gross profit, not just revenue, because delivery and service costs matter.
- Under 6 months: very strong acquisition efficiency.
- 6–12 months: healthy for many SaaS companies.
- 12–18 months: workable, but needs strong retention and cash discipline.
- 18+ months: risky unless ACV, expansion, or retention is excellent.
CAC payback formula
CAC payback period = CAC / monthly gross profit per customer
Example: if CAC is $1,200, monthly revenue is $250, and gross margin is 80%, monthly gross profit is $200. CAC payback is 6 months.